Ask a Librarian
Connecting users with research assistance through chat.
Tell me more

Ask a Librarian is a collaborative virtual reference service, offered in English and French, that connects students, faculty members, and researchers from participating university libraries across Ontario with real-time library and research assistance through chat. The service is offered by Scholars Portal, the digital service arm of the Ontario Council of University Libraries (OCUL).

坚果 iOS

坚果 iOS

Extended hours

Ask a Librarian is available 67 hours per week during the academic year, including on evenings and weekends.

ss加速器安卓

Ask a Librarian provides online, on-demand assistance from your library website, allowing users to get immediate help no matter where they are.

草莓ss加速器

Our expert staff are trained to provide local, trustworthy answers to library- and research-related questions.

Bilingual service

Chat support is available in both English and French during all service hours.

坚果 iOS

免费ss加速器

  • LibraryH3lp

    Ask a Librarian is powered by Nub Games’ LibraryH3lp, a flexible, scalable chat platform designed for libraries. LibraryH3lp has a simple, user-friendly interface, ample customization options, and a responsive customer support team. The platform has proactive chat functionality and offers unlimited knowledge bases and an optional add-on for text messaging.

  • Training

    Scholars Portal offers a comprehensive training program for new chat operators. Sessions include an orientation to the service, hands-on training on the chat platform, a review of best practices for virtual reference and online communication, and an introduction to service policies and procedures.

  • ss加速器安卓

    Support

    Mimi全网通视频影音播放器V2.1免费版 - ucbug软件站:2021-7-10 · Mimi全网通视频播放器 是一款提供全网在线视频平台点播的多功能播放器软件，由ucbug小编收集发布。 Mimi全网视频播放器可一键搜索全网平台影视、电视剧、电影、综艺、纪录片、自制剧、动漫、等可伍极大加快用户点播速度 并且支持手动添加网络地址，直接播放

  • ss加速器全名

    Impact

    Participating libraries can track local service usage and operator activity through statistical reports available in the LibraryH3lp admin console. Exit survey results are also available to evaluate user satisfaction and service quality. The Ask a Librarian coordinator can assist with statistical tracking, custom reports, and assessment and evaluation projects.

坚果 iOS

2016-2017

Ask a Librarian Year in Review (Statistical Report)

2017-2018

Ask a Librarian Year in Review (Statistical Report)

ss加速器全名

2018-2023

Ask a Librarian Year in Review (Statistical Report)

坚果 iOS

okss加速器
免费ss加速器
green加速器
ss加速器全名
免费ss加速器
Lakehead University
原点ss加速器
McMaster University
Ontario College of Art and Design
免费ss加速器
免费ss加速器
green加速器
Ryerson University
Saint Paul University
ss加速器安卓
Western University
green加速器

坚果 iOS

坚果 iOS

Frequently Asked Questions

How can libraries join Ask a Librarian?

Libraries interested in joining Ask a Librarian are invited to contact ocul@ocul.on.ca.

How does Ask a Librarian work?

Users enter the chat service through graphic chat buttons or pop-up chat invitations located across their library’s website. Clicking on the chat button or invitation launches a chat window, where the user can enter their question. Ask a Librarian staff answer incoming chats using LibraryH3lp’s chat software and documentation on the Ask wiki space. When the service is closed, questions can be sent to the home library by email, or the user can be routed to a specific webpage.

The service is open 67 hours per week, and multiple operators are scheduled for each shift to handle demand. During all hours of service, chat is available in both English and French.

Who staffs Ask a Librarian?

Ask a Librarian is staffed by librarians and library staff from participating Ontario libraries. During evening and weekend hours, trained students or recent graduates of Masters-level programs in library or information studies also staff the service.

What information are users asked to provide?

At the beginning of the chat session, Ask a Librarian users are asked to indicate their name and level of study, in order for staff to provide personalized research assistance. Answering these questions is voluntary, and patrons can choose to use the service anonymously. Staff may request the patron’s email address during a chat session in order to follow-up on a research request, but users are not obligated to provide it.

What is Ask a Librarian’s privacy policy?

绝地求生大逃杀_绝地求生大逃杀下载_绝地求生 ...-小皮单机游戏:2021-1-20 · 游戏介绍 《绝地求生：大逃杀》是一款由Bluehole和Playerunknown联合开发的第一人称射击游戏，采用虚幻4引擎制作。玩家伊会在一个偏远的岛屿上出生，然后展开一场赢家通吃的生存竞赛，最后只会有1个人存活。

I would like to use Ask a Librarian data for a research project. How can I get access?

OCUL’s Virtual Reference Steering Committee is supportive of research involving virtual reference and recognizes its value to the library community. Chat data may be made available to researchers at OCUL member institutions for the purposes of research leading to dissemination of results. Data used for research purposes is anonymized to maintain user privacy, in accordance with Ask a Librarian’s privacy policy. For full details, please refer to the Ask a Librarian data access policy and request form.
sub网络加速器百度云  好用的vp n安卓百度云  x浏览器看油管视频  UU加速器大学生认证是不是只能用一次  抖音国际版加速器  xf旋风加速器  暴雪vpn手机  佛跳墙电脑版推荐